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Modify a client number involved in matters
Modify a client number involved in matters

How do I change a client number when it has matters associated with it?

Collaboratrice Virtuelle avatar
Written by Collaboratrice Virtuelle
Updated over 2 years ago


From the Summary of the file, section Person References


Step 1: Click on "Add" a caseworker.

Step 2: Select the "Person" view and then the "Client" filter. Select a client.

Step 3: Assign him the role of client *This is a temporary action*.

Step 4: Change the role of the initial client to "For the attention of".

**Repeat steps 1 through 4 for all of your client's open matters before proceeding to step 5**.

Step 5: Click on the "Caseworkers" tab of your matter. Double click on your initial client. You will find yourself in the person's record.

Step 6: Click on the "Client record" icon and change its number.

Step 7: Go back to the "Summary" of the matter in the "References" section.

Step 8: Delete the temporary client by clicking on the X.

Step 9: Reassign the Client role to your original client.

Step 10: Save your changes with the green check mark.

Note: This manipulation should also be done on closed folders.

Results:

  • The client number is changed

  • The client number of the matters is changed

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