Before you begin: Please note that permissions to your access profile may be required to perform the following steps. We invite you to validate your access with your software administrator.
Step 1: Click on the "Reports" tab in the main menu.
Step 2: Select the "Financial summary" tile.
Step 3: Make sure you are at the "Client" option under the "View" section and then filter with the "Credit" type and dates to facilitate the search.
Step 4: Select the credit note you want to cancel from the list and click on the "Cancel Transaction" icon.
Step 5: Click "Cancel" to confirm the cancellation of the credit note.
Results when
the user has the right to delete a credit note,
the transaction is in the current year,
the credit note has not been the subject of a tax report.
The credit note is cancelled and a trace of it is kept;
The number of the cancelled credit note is modified by adding an "-X" in the software;
Cancellation of the credit note always affects the accounting at the date of the credit note.
Result when
the user has the right to delete a credit note,
the user has the right to delete a transaction that is in a closed period/year,
the credit note has not been the subject of a tax report.
The credit note is cancelled and a trace of it is kept;
The number of the cancelled credit note is modified by adding an "-X" in the software;
Cancellation of the credit note always affects the accounting at the date of the credit note.
Result when
the user has the right to delete a credit note,
the user has the right to delete a transaction that is in a closed period/year,
the credit note has been subject to a tax report.
The number of the "cancelled" credit note is changed by adding an "-X" in the software, and it retains the accounting effect;
A credit note reversal entry is created to cancel the accounting effect. The number is annotated with "-R";
The reversal of the credit note always affects the accounting at the date of the credit note.